British Deaf Association
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          Take the Leap for BDA Youth: Skydive Fundraiser 2026 Members of the BDA Youth Committee, BDA staff and supporters are taking to the skies to raise funds… 31 July 2026
          BDA responds to PM’s social care announcement The BDA welcomes the focus on social care and hopes the upcoming Big Conversation on Care will meaningfully… 30 July 2026
          Join our Deafblind Advisory Group The British Deaf Association (BDA) is looking for Deafblind people from across the United Kingdom to help shape… 25 June 2026

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          Head Office London → England Derby → Northern Ireland Belfast → Scotland Glasgow → Wales Cardiff → Deaf Museum Manchester →
  • Membership
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    • About us
          • About the BDA

            Deaf-led. Community focused.

            Learn more about who we are, what we stand for and how the British Deaf Association is led.

          • Who we are

            Learn about our purpose, values and the direction that guides the BDA.

          • Who we are
            • What we stand for
            • BDA Manifesto
            • Our Work
            • Strategic Vision
          • Leadership & governance

            Meet the people who lead the BDA and see how our organisation is governed and accountable.

          • Leadership & governance
            • Board
            • Management Team
            • Annual Reviews
            • BDA Youth
          • History & heritage

            Explore the BDA’s history and the heritage of the Deaf community

          • History & community
            • History
            • Deaf Museum
    • What we do
          • What we do

            Our work across the UK

            We campaign for equality, champion BSL and deliver projects and services that support Deaf people and communities across the UK.

          • Campaigns, policy and evidence

            We campaign for change and use evidence to improve the rights of Deaf people.

            • Our campaigns
            • Research and consultations
          • Support, projects and programmes

            Find support and explore BDA work taking place across the UK.

            • Advocacy
            • Projects and programmes
          • Information and resources

            Browse trusted BSL information, guidance and resources on topics that matter to Deaf people.

            • BSL and Deaf culture
            • Health and wellbeing
            • History and heritage
          • Celebrating BSL and Deaf culture

            Explore annual initiatives and celebrations that bring our community together.

            • Sign Language Week
            • National BSL Day
            • International Week of Deaf People
            • BSL Poet Laureate
    • News & events
          • Latest news

            Take the Leap for BDA Youth: Skydive Fundraiser 2026 Members of the BDA Youth Committee, BDA staff and supporters are taking to the skies to raise funds… 31 July 2026
            BDA responds to PM’s social care announcement The BDA welcomes the focus on social care and hopes the upcoming Big Conversation on Care will meaningfully… 30 July 2026
            Join our Deafblind Advisory Group The British Deaf Association (BDA) is looking for Deafblind people from across the United Kingdom to help shape… 25 June 2026

            All news →

          • Explore

            More news, organisations and places to discover.

            • British Deaf News
            • World Federation of the Deaf
            • European Union of the Deaf
            • SHARE: The Deaf Visual Archive
            • Sign Language Week
    • Get involved
          • Support us

            Help make a difference

            Support the BDA through donations, fundraising and other ways to give.

            Make a difference Make a donation and help support the BDA’s work with Deaf people and communities across the UK. Fundraise for the BDA Take on a challenge or organise your own fundraiser to help raise money for the BDA.
          • More ways to support
            • In-Memoriam Donations
            • Gifts in Wills
            • How we fundraise
          • Join us

            Work with us or become part of the BDA community.

            Current Job Opportunities See current vacancies and opportunities to work with the BDA. → Become a Member Join the BDA and be part of our community. →

            Stay connected

            Keep up with BDA news, campaigns and opportunities.

            Newsletter Sign up for BDA news, campaigns and important updates. →
    • Training & Consultancy
    • Contact
          • Get in touch

            How can we help?

            For general enquiries, use our online contact form and we’ll help make sure your message reaches the right BDA team.

            Contact us Send us a message using our online form. →
          • Follow us
            • X
            • Facebook
            • Facebook – British Deaf News
            • Instagram
            • LinkedIn
            • YouTube
          • Our offices

            Find your local BDA team

            Find contact details for BDA offices and teams across the UK.

            Head Office London → England Derby → Northern Ireland Belfast → Scotland Glasgow → Wales Cardiff → Deaf Museum Manchester →
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News

4th November 2015

Mystery Shopping Training

Vimeo Video https://www.vimeo.com/144620879

Text transcript of video:

Hello! My name is Graham Welton.

I have explained about E&V training but this is different the training called Mystery Shopping training.

What is Mystery Shopping? Mystery shopper involve with visiting places as mystery shopper such as hospital. Mysteriously to collect information then past to HW to gather information to highlight deaf suffering, report could make some impact to highlight barriers as such you don’t have to face this alone. You can be part of mystery shopper’s training to teach you how to collect information, you being part of the team Healthwatch.

It is important to be part of this deaf people involving training to be empowered as this as part of BDA to empower deaf people to be part of the Mystery Shopper team. We need more deaf people from 13 boroughs of London – Barking & Dagenham, Barnet, Camden, City of London, Enfield, Hackney, Haringey, Havering, Islington, Newham, Redbridge, Tower hamlets and Waltham Forest.

Training when:

Tuesday 3rd November 2015 10am – 3pm
Location: Ripple Centre 121 – 125 Ripple Road, Barking IG11 7FN

Wednesday 11th November 2015 10am – 3pm
Location: Redbridge CVS, 5th Floor, Forest House, 16 – 20 Clements Road, Ilford IG1 1BA

Friday 27th November 2015, 10am – 3pm
Location: ORT House, 126 Albert Street, London NW1 7NE

Friday 4th December 2015 10am – 3pm
Location: Community House, 311 Fore Street, Edmonton N9 0PZ

Please contact me for further information. To request a booking form you can request interpreter / palantypist / STTR. Food provided your (Dietary requirement).

Please contact me on cdolondon@bda.org.uk – mobile text/SMS: 07814675210

Or contact ian@ianbeever.com – mobile text/SMS: 07841 044991

Remember this is good opportunity for you to get involve.

Only you can make an impact (to make the different).

This is good for your future to upgrade your CV, to build up your skills, knowledge, to make some impact.

You don’t have to do this alone to suffer this, is about being part of the team.

Please remember you must be part of any above boroughs

Thank you.

To download a flyer copy – click here.

Previous StoryEnter and View Training
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British Deaf Association

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