Accessibility

Using this website

We want visitors to be able to find, understand and use the information and services provided through our website.

Where possible, you should be able to:

• navigate the website using a keyboard;
• enlarge text and zoom the page;
• understand the structure and purpose of each page;
• use links, buttons and forms without relying on a mouse;
• access meaningful text alternatives for important images;
• access captions, written information or sign-language content where these are provided.

You can also use the accessibility settings built into your browser, computer, tablet or mobile device to adjust text size, colours, contrast and other display options.

British Sign Language and video content

As a Deaf-led organisation, we recognise the importance of providing information in British Sign Language.

We provide BSL videos across many areas of the website. Some content relating to Northern Ireland may also be available in Irish Sign Language.

Where resources allow, we aim to provide suitable supporting information with video content, such as captions, written information or a text summary.

Our accessibility approach

We use the Web Content Accessibility Guidelines version 2.2 at Level AA as our reference standard when designing and managing the website.

These guidelines explain how digital content can be made more accessible to people with a wide range of access requirements.

Alternative formats and communication support

Please contact us if you need information from this website in another format or require communication support.

When contacting us, please tell us:

• which page, document or piece of information you need;
• the format or type of support that would work best for you;
• how you would like us to contact you.

We will consider your request and respond as soon as reasonably possible.

Depending on the information requested, alternative formats may include accessible documents, plain text, large print or sign-language information where available.

Third-party content and services

Some parts of the website may use content or services supplied by other organisations, such as embedded videos, online forms, maps or external booking systems.

Reporting an accessibility problem

Please tell us if you experience an accessibility problem while using the website or if something prevents you from accessing our information or services.

Please include the address of the page and a brief description of the problem. It is also helpful to tell us which device or browser you were using, where possible.

We will consider the issue and do our best to provide an accessible alternative or appropriate support.

Complaints

We aim to respond positively to accessibility concerns and find an appropriate solution.

If you are unhappy with our response, you can use the BDA’s Complaints Procedure.